Shipping & Returns
|
USPS Priority |
USPS Priority |
USPS Priority Express ( 2-Day ) |
USPS INTERNATIONAL |
| U.S. Domestic Orders | U.S. Domestic Orders | U.S. Domestic Orders | Applicable Countries |
| FREE | FREE | Starting at $10 | USPS International (determined rates) |
| 3-5 Business Days |
2-3 Business Days |
2 Business Days |
7 - 21 |
At this time we are not able to offer free shipping to Hawaii, Alaska and Puerto Rico.
Please note we cannot ship to any PO Boxes or FPO/APO military addresses.
Shipping Policy
Please allow 24-48 hours for your order to be processed. All orders are charged to the form of payment used at checkout when the order is placed.
Orders placed on weekends and holidays and/or standard/expedited orders placed after 12pm PST will ship on the next business day. Saturday delivery is not guaranteed at this time. The Susan Faris warehouse and office will be closed on weekends and holidays.
We will provide a USPS tracking number once your order has shipped to help you anticipate the appropriate delivery date. Please note that we cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.
SECTIONS
Order Changes & Cancellations
Please review your order before and after completing the checkout process.
At this time, we cannot edit or adjust an order once it has been placed.
An order may be cancelled by our automated system if it cannot be processed. We will be sure to notify you that the order has been cancelled and welcome you to purchase your item(s) again with another form of payment or in the future if the item is out of stock.
Feel free to request to cancel an order before it has been processed by contacting our Customer Service Team or at Susanfaris@gmail.com for assistance. Please be advised that once your order has been processed, we can no longer cancel your order.
Refunds will be issued back to the original form of payment + taxes (if applicable). Refund times are dependent on your payment provider - processing times can take approximately 1-7 business day(s).
International Shipping
We ship to the United States, and to eligible international addresses. We are unable to ship to PO Box or APO/military addresses.
Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; the Susan Faris brand does not have control over such charges and cannot predict what charges the international order may incur. The Susan Faris brand is not responsible for customs or transit delays. For more information on your future purchase, please contact customer care at Susanfaris@gmail.com.
Return Policy
We want you to love every purchase!
Unless otherwise noted, all items purchased from Susanfaris.com can be returned for store credit or a refund back to the original form of payment. Please note, we are unable to accept returns for items purchased at other retail locations. All items marked "Sale" or "Final Sale" on the Susan Faris website and/or at checkout cannot be returned or exchanged at any time.
Refunds will not be provided for Lost, Stolen or Rejected orders.
All returns must be requested within 14 days from the delivery date. A Return Request can be submitted to support@susanfaris.comat ANY TIME or day.
If you are returning an order valued over $75, it is suggested to use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item(s) without a verifiable shipment tracking number.
All items must be returned in their original packaging with all tags attached. We are unable to accept returns on items that have been worn, altered, washed, makeup stained or damaged of any kind – no exceptions. Susan Faris reserves the right to deny a refund if the merchandise does not meet the return criteria.
Refunds will be issued to the original form of payment within 14 business days once the return is received. Please note that we do not refund shipping and/or return charges.
Partial Refunds can be applied to orders that have been returned with visible signs of use and/or wear, have been returned in altered, damaged or incomplete condition.
During promotion periods, promotional offers cannot be applied towards previous purchases or applied after a purchase has been processed during the marketed promotion.
Exchanges
Feel free to contact the Susan Faris customer service team via the Contact Page or email at contact@susanfaris.com to request an exchange for an item(s) in your order. All exchanges must be authorized by our customer service team before the item(s) is delivered to the Susan Faris office.
An item can only be exchanged for the same item in a different size or color. If you would like to exchange an item(s) for a different style, you can return the item and receive store credit or a full refund (excluding the shipping cost) to purchase the new item at any time (product availability may vary once the store credit or full refund is processed).
The item(s) that are to be exchanged must be unworn/unwashed, in original condition with the original tags attached in order to successfully complete the exchange process. Items that do not meet these requirements will be returned to the customer's address provided at checkout or partially refunded (refer to 'Return Policy' section).
Please be advised that all exchanges must be requested within 14 days of the delivery date.
Damages
Susan Faris takes pride in product beauty and quality so you can be provided with the best version of the Susan Faris design.
All Susan Faris items are inspected upon shipping, but please inspect all items as well as report all damages viewed once you have received your order. We want you to receive the best or provide you with a refund no matter if the item is 'on sale', 'final sale' or regular price.
Simply, contact Susan Faris customer service at contact@susanfaris.com for more assistance.
Returns Process
Please contact the Susan Faris customer service team via the Contact Page or at contact@susanfaris.com to receive authorization for your return. All returns must be authorized by the Susan Faris customer service team in order to be processed.
Please note, any return sent to the Susan Faris office that has not been authorized by the customer service team will be 'Returned to Sender'.
Once your return request has been accepted you will receive an email with the shipping address to provide your Return to. A pre-paid shipping label can be provided upon request with the deduction of the label cost taken from your processed return (limit one label per order).
If you do not use the Susan Faris return label, please have your carrier's tracking information to ensure receipt of your return to our warehouse. The Susan Faris brand is not liable for lost/damaged returns. Credits will only be issued for received goods if they meet the return policy criteria (stated above).
Store Credit
Susan Faris online store credit can be purchased as a gift card or issued to you by our customer service team. The online store credit can be used at any time after activation. The store credit will be issued to the customer's email connected to the information provided at checkout of the original order. Please be sure to check your spam or junk email box in the case that you are unable to locate your store credit.
If you cannot locate your store credit, please contact the Susan Faris customer service team at support@susanfaris.com
The store credit balance is electronically managed by the Susan Faris store credit system and cannot be manually adjusted by the customer or any member of the Susan Faris team. Please be advised that store credit cannot be redeemed as cash or be refunded to another form of payment.
Payment Methods
The Susan Faris brand accepts Visa, Mastercard, American Express and Discover. Note, cards issued by local banks which do not carry one of these logos will not be accepted by our payment processor.
PayPal and Apple Pay payment option is also available for those with funded PayPal or Apple Pay accounts.
Store Credit and Online Gift Codes. Susan Faris store credit and/or (1) online gift code can be used at checkout. You can easily enter your code in the Gift Code section at checkout. Susan Faris Store Credit DOES NOT expire and may be combined with promotions.
COMING SOON : AfterPay.
Pay for your purchase over four equal installments, due every two weeks. Allows you to pay when it suits you best. This payment option will only be available on US orders.