FAQ

How can I contact Susan Faris? 

Email us at Susanfaris@gmail.com or call us at 323-366-2005

Will I get a tracking number after placing an order?

We will provide a USPS tracking number once your order has shipped to help you anticipate the appropriate delivery date. Please note that we cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility.

How can I clean my Crossbody merchandise?

You can wipe your crossbody with a soft cotton cloth.

How can I clean my Lip & Beauty Case?

You can wash your lip & beauty case with warm water and soft soap.

What is your exchange policy?

All exchanges must be authorized by our customer service team before the item(s) is delivered to the Susan Faris office. Please refer to our policy page.